Flight Blog

Jul 14 2009 Forbidden Items BY adminTAGS TSA

Earlier this week we received this email from Chris:

 

"My eleven year old daughter left on a flight from Springfield Airport Sunday night to O'Hare and then on to Charlotte. She inadvertently had a few items in her carry on (face wash, perfume, lotion) that had to be thrown away. My daughter was visibly upset because she paid for these items out of her own money. It's too bad arrangements could not have been made to get these items either put in her check-in bag or sent to her. This is another example of poor service with both the Government and with the airlines. So much for customer service. My daughter will remember this for a long time and I will not forget the disappointment at having her items taken from her.  Nice job guys!!!!!!"

 

While the Airport does not play a direct role in the security screening process, we do offer these thoughts: We understand how you and your daughter feel. Unfortunately, this is a situation without a practical solution. Here’s why…

 

Dozens of passengers go through the security line every day with forbidden items. Most of these people are running late. Imagine what would happen if they had to get in another line to make arrangements for their forbidden items—arguments would ensue over who was going to pay for postage and how much. What’s the declared value of the item? The list goes on. Bottom line: people would end up missing their plane.

 

Putting the forbidden items into checked bags won’t work because the checked bag has already gone through security screening downstairs and put on the plane. Imagine what it would be like trying to locate checked bags for every person who has a forbidden item. You could literally spend a couple of hours doing that for every plane load full of people.

 

If your daughter would like to learn more about what can and cannot be taken on a plane, these links are a good place to look:

 

http://www.tsa.gov/311/index.shtm

 

http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm

0 Comment(s) | Add comment

Jul 09 2009 They Broke His Guitar BY adminTAGS Customer Service

If you've ever gone through the hassle of trying to make a damaged luggage claim, you'll relate to this video.

 

The Chicago Sun-Times reports that United is paying attention.

 

0 Comment(s) | Add comment

Jun 25 2009 Fares Going Back Up BY adminTAGS Fares

 

Air fares are going back up.  This comes after about three months of delightfully low fares at airports across the country. According to Reuters, "American Airlines hiked prices between $5 and $10 for a one-way ticket for a large number of its U.S. routes on Wednesday. Later that day, UAL Corp's United Airlines matched those increases on many of its own U.S. flights."

 

We first started noticing the bump about two weeks ago. This is not to say that good fares aren't still out there. Yesterday, on the airport web site, a customer book roundtrip fare to Abilene, TX for $134.60. Last year at this time that Texas trip would have easily been more that $500.

0 Comment(s) | Add comment

Jun 18 2009 New Terminal Questions BY adminTAGS Midfield Terminal

 

Greg has questions:

 

"I just flew back in yesterday and had 2 questions. First why are there 2 passenger jetways (get from terminal to plane) at the old terminal? Secondly, are there future plans to put in a second luggage carousel? The new terminal is beautiful and love it, just looking forward to McAllisters."

 

The two jetways at the old terminal could not be retrofitted for the new terminal. We plan to sell them. As for luggage carousels, the new terminal already has two of them, with room to put in a third. I'd guess that a third one will be necessary in 10 to 15 years.

 

FOLLOW-UP June 19, 2009

 

More questions! Steven wants to know what will become of the old terminal? We plan to lease the building and are currently in lease negotiations with a company I can't name.

 

Steven also want to know if the new terminal will get a name? There are no current plans to name it. Colton blogs us, "If you ever do put in a 3rd baggage carousel, will you have to expand at all or will there be room? Also, what is the old terminal being used for right now?"

 

Yes, there is room for a third carousel. The old terminal is currently empty.

0 Comment(s) | Add comment