'Perform the Service, or Return the Fee'


suitcaseIt was bound to happen...

Airlines now find themselves in court defending their practice of charging bag fees, but accepting little, if any, responsibility for delivering the bag on time. As one lawyer puts it, ""With that business decision [charging bag fees] comes the obligation to either perform the service, as promised, or return the fee. It's bad enough that most airlines now charge fees to transport baggage, but [it's] inexplicable for them to pocket the money when they fail to deliver this basic service."

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